Privacy policy

Last updated on 28-March-2025
Effective date 28-March-2025

This privacy policy describes the policies of AURORA, 42 RUE DE LA PRINCESSE DE LIGNE, VERNEUIL-SUR-SEINE 78480, France, e-mail: info[at]chateaulavillaine.com, regarding the collection, use and disclosure of information we collect when you use our website (https://chateaulavillaine.com). (the ‘Service’).

By accessing or using the Service, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.
We may change this Privacy Policy at any time without notice and will post the revised Privacy Policy on the Service. The revised Policy will take effect 180 days after its publication on the Service and your continued access to or use of the Service after that date will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you consult this page regularly.

Information we collect:
We will collect and process the following personal information about you:

Name
Email address
Mobile phone

How we use your information:
We will use the information we collect about you for the following purposes:

To manage the customer’s order

If we wish to use your information for any other purpose, we will ask for your consent and will only use your information after receiving your consent and only for the purposes for which you have given your consent, unless we are required by law to act otherwise.

How we share your information:
We will not pass on your personal information to third parties without your consent, except in the limited circumstances described below:

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We require these third parties to use the personal information we transfer to them only for the purposes for which it was transferred and not to retain it for longer than is necessary to fulfil those purposes.
We may also disclose your personal information in the following cases: (1) to comply with applicable law, regulations, court orders or other legal proceedings; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates the rights of a third party. If the Service or our company is merged with or acquired by another company, your information will be one of the assets transferred to the new owner.

Retention of your information:
We will retain your personal information for a period ranging from 90 days to 2 years after user accounts have been inactive or for as long as we need it to fulfil the purposes for which it was collected, as set out in this Privacy Policy. We may need to retain certain information for longer periods of time, for example for record keeping or reporting purposes in accordance with applicable law, or for other legitimate purposes such as to exercise legal rights, prevent fraud, etc. Residual anonymous information and aggregated information, which does not allow you to be identified (directly or indirectly), may be kept indefinitely.

Your rights:
Under applicable law, you may have the right to access your personal data, to rectify or erase it, to receive a copy of your personal data, to restrict or object to the active processing of your data, to ask us to share (transfer) your personal information with another entity, to withdraw any consent you have given us to process your data, the right to lodge a complaint with a statutory authority and other rights that may be relevant under applicable laws. To exercise these rights, you can write to us at agjkqsrg@qzgqgfg.fr. We will respond to your request in accordance with applicable law. To exercise these rights, you can write to us at info@chateaulavillaine.com. We will respond to your request in accordance with applicable law.
Please note that if you do not authorise us to collect or process the required personal information or if you withdraw your consent to its processing for the required purposes, you may not be able to access or use the services for which your information was requested.

Cookies, etc.
To find out more about how we use these tracking technologies and your choices in this regard, please see our Cookie Policy on the Legal Notice page.

Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and therefore cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third-party links and use of your information:
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address, and we are not responsible for, the privacy policies and practices of any third parties, including any third party operating any website or service to which this Service contains a link. We strongly advise you to review the privacy policy of any site you visit. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

Data Protection Officer / Complaints:
If you have any questions or concerns regarding the processing of your information available to us, you can send an e-mail to our Data Protection Officer at the following address: AURORA, 42 RUE DE LA PRINCESSE DE LIGNE, e-mail: contact form

We will respond to your concerns in accordance with applicable law.